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Shipping & Returns

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Warrenty (if applicable)

Film tested products* have a 60 days warranty. This warranty will start at the moment the product has been delivered.

Determination of the “starting moment” is based upon the tracking information and delivery date.

* This only includes cameras that are sold on dutchfilmshooters.com. If you are unsure, please contact us first.



Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dutchfilmshooters.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping 
To return your product, you should mail your product to:

DutchFilmShooters

M.Waltuch-Kauffmannstraat 2

2461HZ Ter Aar

The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.